At CoinMarkets24, we prioritize the confidentiality of client information. While we take reasonable measures to safeguard the privacy of the data we manage, it is essential to understand that information transmitted over the Internet cannot be guaranteed to be completely secure. This Privacy Policy outlines the types of Personal Information we may collect from you or that you may provide when visiting the CoinMarkets24 website (www.coinmarkets24.com) and details our procedures for collecting, processing, using, and disclosing that information.
As our company, products, and services evolve, this Privacy Policy may be updated accordingly. We reserve the right to modify this Privacy Policy at any time for any reason, and we will notify you of changes by posting a new version on our website. Changes to the Privacy Policy will be highlighted on the Home Page of our website. Continued use of the website after such changes will signify your acceptance of the updated Privacy Policy. Your ongoing use of the website and/or continued provision of information will be governed by the terms of the revised Privacy Policy.
We may use your Personal Information to manage applications, notify you of opportunities, provide customer support, and enhance our web platform, applications, and system operations and security. Most, if not all, of the Personal Information we have about you is provided directly by you. This information may include, but is not limited to, your name, address, financial details, investment experience, occupation, employer information, birth date, Social Security number, email address, phone number, and account history. Additionally, we may obtain Personal Information from external sources such as business partners, consumer reporting agencies, and the Central Registration Depository (CRD) if you are, or have been, involved in the securities industry.
When you visit our website, we may automatically collect certain information as you navigate through the site (“Navigational Information”). This may include usage details, IP addresses, and information gathered through cookies, web beacons, and other tracking technologies. The automatically collected information may be statistical and could include Personal Information. We may retain this data and link it with Personal Information collected through other means or from third parties. This information helps us enhance our website and provide a more personalized experience by remembering your preferences, tailoring the website to your interests, and improving search functionality.
Our website may feature content or applications, including advertisements, provided by third parties such as advertisers, ad networks, content providers, and application providers. These third parties may use cookies, web beacons, or other tracking technologies to collect information about you as you interact with our site. This data may be linked to your Personal Information or used to gather details about your online activities across various websites and services. They may then use this information to deliver interest-based (behavioral) advertising or other targeted content.
We do not control the tracking technologies or practices of these third parties. For questions regarding advertisements or targeted content, please contact the respective provider directly. If you wish to opt out of targeted advertising from third parties, you can do so by visiting opt-out at coinmarkets24.com/contact.
We may disclose the information we collect, as described above and in line with this Privacy Policy, in the following circumstances:
To comply with legal requirements, such as responding to a search warrant, subpoena, court order, or government request, or to enforce an agreement with you. This also includes protecting our rights, property, or safety, or those of our employees or others.
To resolve disputes, address claims, or provide information to individuals with a legal or beneficial interest.
In anticipation of, or during, any potential or actual sale, reorganization, consolidation, merger, or amalgamation of all or part of our business or operations.
For residents of the EEA whose Personal Information is processed by CoinMarkets24, you have specific legal rights under the GDPR regarding your personal data. These rights include:
To comply with our security obligations and prevent unauthorized data disclosure, we may ask you to verify your identity by providing a valid form of identification. We also reserve the right to charge a reasonable administrative fee for any manifestly unfounded or excessive requests regarding access to your data or for additional copies of your Personal Information.
We will address any requests or complaints promptly. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant privacy regulator. We will provide you with the contact details of your applicable regulator upon request.
We retain your Personal Information in a recognizable form according to our internal policies, which outline standards and procedures for the retention, handling, and disposal of your data. Your Personal Information is kept for as long as necessary to fulfill legal, regulatory, and business obligations. Retention periods may be extended if we need to preserve your data for litigation, investigations, or other legal proceedings.
We are dedicated to taking reasonable steps to safeguard the information you provide to us. To protect against unauthorized access, alteration, disclosure, or destruction of data, we utilize a range of security technologies and procedures. While we strive to avoid sharing your Personal Information with non-affiliates who may use it to promote their own products and services, we cannot control how others may collect information as you browse the Internet.
At CoinMarkets24, we educate our employees on the importance of protecting your Personal Information and restrict access to it to those who need it for servicing your financial needs, supervisory functions, or network security. For instance, your representative will use your Personal Information to assess your financial situation and determine suitable investment goals. Additionally, CoinMarkets24 employs reasonable physical, electronic, and procedural safeguards to ensure the protection of your Personal Information.
While we take extensive measures to protect your data, no transmission over the Internet can be guaranteed to be 100% secure. As a result, CoinMarkets24 cannot guarantee or warrant the security of any information you transmit to us. If you have any questions about this Privacy Policy, please contact us via email or mail at the address provided below.
If your relationship with CoinMarkets24 ends, your Personal Information will continue to be protected in accordance with our privacy policies as outlined in this notice. You may request to view or obtain a copy of any Personal Information we have on record. If you find any information to be incomplete or inaccurate, you may ask us to make the necessary corrections.
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