These Terms and Conditions (the "Agreement") constitute a legally binding contract between you, whether acting on your own behalf or on behalf of a legal entity ("the Client," "You," or "Your"), and CoinMarkets24 ("CoinMarkets24," "We," "Us," or "Our"). This Agreement governs your access to and use of the CoinMarkets24 platform, including the website coinmarkets24.com, as well as any associated media, channels, mobile websites, or mobile applications (collectively, the "CoinMarkets24 Sites"), and the services provided through these platforms.You are encouraged to read this Agreement thoroughly and ensure you understand its contents before accepting it. If you do not agree to the terms of this Agreement, you are prohibited from using the CoinMarkets24 Sites and/or the services provided, and you must immediately stop using them.
Along with the Terms and Conditions outlined in this Agreement, you must also review and accept our Privacy Policy and Cookies Policy. Certain services may have specific terms and conditions; in such cases, you will be informed, and you will not be able to access those services without first reading and agreeing to these additional terms.
CoinMarkets24 may update this Agreement at any time by posting the revised version on the CoinMarkets24 platform and/or providing you with a copy ("Revised Agreement"). If the Revised Agreement significantly changes any part of the current Agreement, CoinMarkets24 will notify you at least 15 days before the effective date of the Revised Agreement, which will be the date it is posted on the CoinMarkets24 platform. Continuing to use the CoinMarkets24 Sites after the Revised Agreement is published indicates your acceptance of the updated terms. If you do not agree with the changes, your sole remedy is to terminate your relationship with CoinMarkets24 by ceasing use of any algorithms you may be using and deleting your account in accordance with Section 21.
By clicking the "I accept CoinMarkets24's TERMS AND CONDITIONS" box, you confirm that you have read, understood, and agreed to the terms of this Agreement. You also represent and warrant that you have the full authority and legal capacity to enter into this Agreement and that you are compliant with all applicable laws and regulations.By clicking the "I authorize CoinMarkets24 in accordance with CoinMarkets24's TERMS AND CONDITIONS" box, you acknowledge that you authorize CoinMarkets24 to execute automated transactions (through algorithms) on your behalf within your account on an exchange, as outlined in this Agreement.By entering into this Agreement, you accept all its terms and conditions. If you become aware of any legal or regulatory changes that affect this Agreement, you must cease using CoinMarkets24’s services and stop accessing the CoinMarkets24 Sites.
CoinMarkets24 provides an automated digital service through an integrated platform that connects clients with YOUR BROKER , YOUR BROKER handles KYC (Know Your Customer), AML (Anti-Money Laundering), payment, and brokerage functions independently of CoinMarkets24. CoinMarkets24 acts solely as an intermediary, facilitating automated buy and sell orders for cryptocurrencies based on algorithms provided.For clarity, CoinMarkets24 is not a cryptocurrency provider, wallet, exchange broker, or exchange itself. YOUR BROKER , an external company, integrates part of its services with our platform. You must provide sufficient information through our platform for YOUR BROKER to comply with AML and KYC requirements. YOUR BROKER is responsible for the custody of capital and can make deposits or withdrawals from your account, while CoinMarkets24 remains a facilitator.On the CoinMarkets24 Platform, each algorithm offers a distinct investment strategy described in its documentation. You select the strategy that best suits your needs by choosing one or more algorithms.
Through your CoinMarkets24 Account, you can, to the extent technically possible and nearly in real time:
CoinMarkets24 may provide general informational content about cryptocurrencies, blockchain technology, and digital assets through its sites. This content, including blog posts, articles, third-party links, news feeds, tutorials, or videos, is for informational purposes only and does not constitute investment, financial, or trading advice. CoinMarkets24 is not liable for decisions made based on this content.CoinMarkets24 is not registered or licensed as a securities broker, investment advisor, credit institution, or related entity under state securities regulations, nor is it obligated to obtain such licenses as per current regulations recommendations.CoinMarkets24 does not offer services related to cryptocurrency mining, initial coin offerings (ICOs), financial instruments, or cryptocurrency futures trading.CoinMarkets24 does not provide investment, strategy, legal, or tax advice. You are solely responsible for evaluating whether any investment, strategy, or transaction aligns with your personal investment goals, financial situation, and risk tolerance. You should be well-informed about the cryptocurrencies you wish to trade and their associated risks. You may at any time stop an algorithm or withdraw funds from any algorithm you are using through the CoinMarkets24 Platform.This Agreement governs the use of the CoinMarkets24 Platform, including capital deposits into your trading platform, the various algorithms provided by CoinMarkets24, and withdrawals from your broker, as well as any related content accessible through or connected with the CoinMarkets24 Platform (collectively, "CoinMarkets24 Content").The Agreement also covers all communications between you and CoinMarkets24, YOUR BROKER, and their employees or agents, regardless of the medium, including electronic and other means such as the CoinMarkets24 Platform and Website.If CoinMarkets24 introduces additional services in the future not covered by this Agreement, access to those services will be governed by a new agreement that you must accept before accessing them.
The CoinMarkets24 Platform enables you to monitor the value and performance of assets in your broker account linked to our platform. It also provides access to algorithms (referred to as "ALGORITHMS") developed by CoinMarkets24, as detailed in Sections 12 to 16.CoinMarkets24 offers an automated digital service through an integrated platform where our algorithms interact with your broker account to execute buy and sell transactions for cryptocurrencies based on the characteristics of the chosen algorithm.The platform allows you to manage your investments independently by selecting the algorithms that align with your investment profile, objectives, and risk tolerance. Each algorithm is designed to work with specific cryptocurrencies, known as its BASE CRYPTOCURRENCIES, as described in its documentation.While the CoinMarkets24 Platform provides a view of your investment's current value, there may be slight discrepancies due to technological and communication limitations. We rely on Your broker accurate information regarding your cryptocurrencies. To facilitate the activation of your selected algorithm, the platform also allows you to manually issue buy or sell orders for cryptocurrencies in your broker without algorithmic intervention.Before activating an algorithm, you can review its description, functionality, and performance history, which includes backtested data. These historical results are not predictive of future performance, as outcomes depend on various uncontrollable factors. All decisions regarding the use and allocation of algorithms are your responsibility and can be securely made through the CoinMarkets24 Platform as outlined in Section 13.CoinMarkets24 reserves the right to modify or discontinue any service or algorithm at its discretion. We will notify you of any material changes or discontinuations as required.
As a part of this Agreement, you agree to:
The CoinMarkets24 Platform and our services are designed for clients who have prior knowledge of the cryptocurrency market and digital assets, and who are capable of making independent investment decisions. These clients should be familiar with the economic environment, have a genuine interest in and experience with investments, and be able to handle both the financial and emotional risks associated with investing.Our services are not suitable for clients who cannot bear the risks involved, those who plan to invest a significant portion of their income or wealth, individuals with limited financial resources, or those who lack understanding of investment risks and are unable to invest independently.
The conversion of fiat money to the BASE Cryptocurrency of the ALGORITHM selected by the CLIENT, and vice versa, is processed through broker account created via our platform.Please note that the exchange of fiat money to the BASE CRYPTOCURRENCY of the ALGORITHMS and the conversion of these cryptocurrencies back to fiat money is a service provided by YOUR BROKER, not CoinMarkets24.
The use of CoinMarkets24 services is subject to a commission based on a percentage of the profits earned by the CLIENT from ALGORITHMS in the preceding month. This commission is calculated in EUROS.Each ALGORITHM offered by CoinMarkets24 may have a different commission rate, which will be disclosed in the ALGORITHM's description and during the activation process.The commission is calculated and paid in EUROS, regardless of the BASE CRYPTOCURRENCY used by the CLIENT. The commission includes any applicable taxes.Profits generated by the CLIENT through an ALGORITHM are defined as any amount exceeding the ALGORITHM's last WATERMARK.The WATERMARK for each ALGORITHM is set by the funds linked to it by the CLIENT. It starts with the initial allocation and is adjusted by subsequent fund allocations or withdrawals. If funds are withdrawn, profits up to that point are calculated, and the CLIENT will be billed accordingly. A new WATERMARK will be established based on the remaining funds.ALGORITHMS are billed monthly based on the agreed percentage of profits relative to the WATERMARK. Each ALGORITHM is billed separately and only for the profit it has generated.In case of losses reducing funds below the WATERMARK, profits are not recognized until funds exceed the WATERMARK again.CoinMarkets24 reserves the right to modify the service fees at any time. Changes will be posted on the CoinMarkets24 Platform and communicated to the CLIENT at least 15 days before they take effect. If the CLIENT disagrees with the new fees, they may terminate this AGREEMENT as described in Section 21 before the changes are implemented.
To access CoinMarkets24 services, the CLIENT must first create an account on the broker Platform. To activate CoinMarkets24 algorithms, an account with broker is also required.Upon account creation, YOU must accept the AGREEMENT, PRIVACY POLICY, and COOKIES POLICY..During registration, CoinMarkets24 may request additional information or verify your identity to ensure compliance with legal requirements and to prevent financial crimes. You consent to the retention of this information for the duration of this AGREEMENT and any legal obligations.
As an individual, you must be of legal age, fully legally capable, and have no prior suspended or terminated accounts with us. For accounts on behalf of a legal entity, you must have the authority to bind the entity to this AGREEMENT. In both cases, you must be legally able to maintain an active broker account.Your account is personal and non-transferable, and you are responsible for all activity under it. You may not use the services for commercial purposes or on behalf of third parties. Such uses are considered a breach of this AGREEMENT.If you suspect unauthorized access to your account, notify CoinMarkets24 immediately for assistance. CoinMarkets24 is not liable for unauthorized use of your account.Accounts inactive for over six months may be suspended if we cannot contact you. Accounts inactive for more than twelve months may be cancelled, with notice sent to your most recent email address.CoinMarkets24 may, at its discretion, refuse to open, suspend, or terminate accounts on the CoinMarkets24 Platform.
To conduct transactions on the CoinMarkets24 Platform, the CLIENT must deposit fiat currency into YOUR BROKER's bank account as specified on the platform.The CLIENT retains ownership of their cryptocurrencies at all times, with broker responsible for their safekeeping. CoinMarkets24 does not hold or manage the cryptocurrencies. As the owner, YOU assume all risks associated with the fluctuation or loss of these assets.
The CLIENT acknowledges and agrees that once an order or transaction is marked as executed or completed, it is final and cannot be canceled, modified, or reversed.CoinMarkets24 reserves the right to cancel or refrain from processing any order or transaction if required by a judicial or administrative authority, by law, or if there is reasonable suspicion of involvement in illegal activities, including but not limited to money laundering, terrorist financing, fraud, or other crimes.
CoinMarkets24’s ALGORITHMS place numerous buy and sell orders involving cryptocurrencies and fiat currencies, executed by the external cryptocurrency exchange provider (YOUR BROKER). Therefore, CoinMarkets24 does not directly handle these transactions or engage in asset acquisition or sale.Slippage may occur, meaning there might be a discrepancy between the asset's price at the time the order is placed and when it is executed by YOUR BROKER. This slippage, which can be positive or negative, is beyond CoinMarkets24’s control.Slippage is more common with assets that experience rapid price changes, high volatility, or low liquidity, leading to potential delays in order execution.
Cryptocurrencies are digital assets used as a medium of exchange, unit of account, or store of value, but are not legal tender. They are generally unsupported by any government or central bank and are not regulated with the same safeguards as traditional financial instruments. Cryptocurrency markets are highly volatile, posing significant risks.The primary risk of cryptocurrency trading is the potential for losing part or all of the invested capital. Before engaging in cryptocurrency trading or using CoinMarkets24's services, CLIENTS must fully understand the associated risks.Returns and losses vary based on market behavior, trade size, and other factors. Cryptocurrency prices can fluctuate significantly, potentially falling to zero. Factors such as regulatory changes, government restrictions, cybercrime news, and market sentiment can lead to high volatility and loss of confidence.Investments in early-stage projects carry high risk, and understanding the business model is crucial. Crypto-assets are not protected by state customer protection mechanisms like deposit or investor guarantee funds. They also lack mechanisms to ensure accurate price formation and may suffer from liquidity issues and operational flaws in emerging technologies like blockchain.The anonymity associated with crypto-assets can attract cybercriminals, and loss of private keys can result in complete loss of assets. Custody and management of cryptocurrencies are the CLIENT’s responsibility, with the EXCHANGE handling their security.
CoinMarkets24 is not liable for any damages resulting from the CLIENT's failure to meet contractual obligations.CoinMarkets24 is not responsible for services contracted outside its official channels. While CoinMarkets24 takes measures to ensure platform reliability, it cannot guarantee the absence of technological issues, delays, or interruptions caused by external factors or failures in YOUR BROKER’s services.Access to the CoinMarkets24 Platform may be intermittently interrupted for maintenance or system updates.Liability is limited to the difference between the initial investment and the remaining balance at the end of each month, solely in cases of erroneous or unauthorized transactions due to CoinMarkets24’s fault or negligence. The CLIENT must report such issues within 7 calendar days of receiving the monthly settlement.
For any issues or complaints regarding our services or sites, please first contact our support department, which will strive to resolve the matter.If the issue remains unresolved by the support team, and before pursuing any administrative or legal action, YOU agree to follow our INTERNAL COMPLAINT RESOLUTION PROCEDURE outlined below.Submit your complaint by email to report@CoinMarkets24.com with "COMPLAINT" as the subject line. This is the only method for submitting a claim.Include your full name, registered email address on the CoinMarkets24 Platform, and a detailed description of the problem or complaint, along with the resolution you seek. We will acknowledge receipt of your complaint via email and will work on resolving it.Additional information, documentation, or screenshots may be requested depending on the complexity of the complaint. If you do not provide this information within thirty days of the request or do not offer a reasonable explanation, the complaint will be considered resolved.CoinMarkets24 will respond to your complaint within 30 days of receipt or, if additional information is requested, within 30 days of receiving the necessary information.If your complaint is resolved favourably, we will inform you of the measures to be taken, which must be completed within 2 months.If your complaint is deemed unfounded, we will provide reasons within 30 days.
All content on the CoinMarkets24 Platform—including software, design, text, editorial materials, informational texts, photographs, illustrations, audio clips, video clips, artwork, graphic elements, color schemes, and other components—along with its structure, design, and presentation, as well as any names, logos, trademarks, and service marks, is protected by intellectual and industrial property rights owned by CoinMarkets24 or its licensors. The CLIENT agrees to respect these rights and refrain from any actions that could infringe upon them or facilitate infringement by others.The CoinMarkets24 name and logo are registered trademarks of CoinMarkets24. and may not be used without explicit permission from us.Accessing or using the CoinMarkets24 Platform does not grant the CLIENT any rights to use the trademarks or distinctive signs mentioned above.Any use, reproduction, distribution, public communication, modification, or any similar activity related to the content of the CoinMarkets24 Platform is strictly prohibited unless expressly authorized by CoinMarkets24.If you wish to link to our website, please direct the link to the homepage, ensuring that it displays the entire website, including its URL, with a single click.The creation of "framings" or the use of mechanisms by third parties that alter the original design, configuration, or content of the website is expressly forbidden.For any other form of linking, you must obtain our consent. Please contact us for approval.
Entire Agreement: This AGREEMENT replaces and supersedes all prior contracts or agreements, whether written or verbal, between the PARTIES concerning the same subject matter.Communications: Official communication channels with customers are exclusively those listed in the link provided (which will be updated by CoinMarkets24). Any communication from the CLIENT through channels not listed in the referenced document will be considered invalid.CoinMarkets24 will only use the official communication channels outlined in this AGREEMENT. Communications from CoinMarkets24 through other channels may be fraudulent. For your safety, ignore such communications and report any suspicious attempts to contact you on our behalf.Severability: If any provision of this AGREEMENT is found to be illegal, invalid, void, or unenforceable by a judicial or administrative authority, the remaining provisions will remain in full force and effect, as long as the overall purpose of the AGREEMENT can still be achieved, unless the affected provisions are deemed essential.No Waiver: CoinMarkets24’s failure to enforce any obligation or exercise any right under this AGREEMENT does not constitute a waiver of such rights or obligations. Waivers must be explicitly stated and communicated in writing to the CLIENT to be effective.Headings: Section headings in this AGREEMENT are for convenience only and do not affect the interpretation of the terms.Terms of the AGREEMENT: Capitalized terms used in this AGREEMENT have the meanings defined in their respective clauses.Annexes to the AGREEMENT: Any annexes to this AGREEMENT form an integral part of it.
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